New Frontier Gunsmith

[82d Medic]

My original post was posted before I had all of the facts. I know better and spoke with New Frontier today. The problem lies with me and the gun. The representative at New Frontier spoke with me at length and answered all of my questions. They absolutely set the standard for customer service and workmanship. To New Frontier, I say I am sorry for the post and I will do everything I can to correct the matter for those that may have read my OP. If they will have me as a customer, I hope to do business there as much as I can afford. Again, we are fortunate to have New Frontier here in (N.) Las Vegas and I would like to thank them for everything.

 

[Dusty]

Damn that sucks. I bet this thread gets lots of attention.

 

[Guido]

First, off, I want to apologize for all the inconvenience right off the bat.

We obviously do our best to take care with everything we do, and we have earned a very good reputation in town because of it. I did some research to find out who worked on your gun and did some security camera spying and I can honestly say, he did a 3 torque install on your bbl properly. I worry there might be an issue with the upper threads or bbl nut so PLEASE keep a very close eye on it in case it happens again.

I've spoke with the guys again to make sure they slow down a bit and take extra care to check the guns their working on. Unfortunately I wasn't personally there while it was getting worked on, but like I said, I did check into it and the bbl but appeared to be torqued properly to me to the best I could see through crappy video. After racking my brain a few times I thought of a few ways this could still happen, even watching him go through the motions, so I had a talk with him anyway and explained a few ways to better QC his work on these types of jobs.

Again, I'm very sorry that this happened, and I'd like you to come in and get a refund for the gunsmith fee you paid. Its the least we can do.

 

[Guido]

Quick Update --

Received a call from the customer today and the nut is loose again after he torqued it himself as well.

Like I said earlier, could be a problem with the bbl extension, bbl nut, or cracked upper threads.

We'll get this all squared away and make the customer whole again either way, but wanted to post a quick update to save some un-deserved bad press.

 

[NYECOGunsmith]

You better be careful, Guido, it's doing things like that ^^^^ that result in more business than you can handle, and lots of great memories and happy customers when you retire 40 years later......

Glad to see the practice of good customer service is not dead.

 

[82d Medic]

Quick Update --

Received a call from the customer today and the nut is loose again after he torqued it himself as well.

Like I said earlier, could be a problem with the bbl extension, bbl nut, or cracked upper threads.

We'll get this all squared away and make the customer whole again either way, but wanted to post a quick update to save some un-deserved bad press.

Thank you all at New Frontier and I hope to see you in a few weeks when I get back to town. Thank you so much. I feel like a real ass right now. I edited the OP and hope I can repair any damage I may have done.

 

[MAC702]

Kudos to all involved. Frustration can sometimes come out too quickly, and how all parties deal with it after that says more about them than any initial issue does.

 

[Guido]

Damn that sucks. I bet this thread gets lots of attention.

Sorry you don't get the realty show entertainment you were looking for! :nopity:

 

[Guido]

Thank you all at New Frontier and I hope to see you in a few weeks when I get back to town. Thank you so much. I feel like a real ass right now. I edited the OP and hope I can repair any damage I may have done.

No sweat brother. Stuff happens. It is what it is. I'm just glad I didn't fly off the hinge on the guys today after reading this. I back my team 100% (through good or bad), I'm just glad this was one of those days I trusted my gut and figured something else was wrong.

 

[Dusty]

Sorry you don't get the realty show entertainment you were looking for! :nopity:

By attention I men't people standing up for You and Your store.:sad:

 

[Guido]

By attention I men't people standing up for You and Your store.:sad:

Just messing around!