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Old 04-26-2017, 06:11 PM   #1
GatorJim
uber n00b
 
Join Date: May 2015
Posts: 23
Default Great FFL/Transfer Experience!

I just wanted to say thanks for a great transfer experience yesterday. I had ordered an M&P from Brownells, and wanted to try NFA for the transfer due to the recommendations on this site. I have been on both sides of the counter for transfers in years past, and have seen how they can go sideways sometimes. The transfer at NFA was a good one, right down the line.

Things that stood out about the experience:

1. It was great to be able to fill out the required prelim info online and get an email response the next day. This makes setting up things simple and efficient as possible.

2. Delivery notification call from NFA was around the same time I got the drop off notification from shipper.

3. Nothing like a Duece &1/2 in the parking lot to tell someone ( new to the area) that they are in the right place, especially when avoiding people in traffic.

4. Getting a sincere welcome when you come in the door, especially for the first time in a new store. One of the worst things (for me at least) is to walk in to a new place and be ignored, or even worse made to feel belittled or my presence in their was inconveniencing them. I got a great greeting and "how can I help you" before the door closed at NFA, which is the way it used to be.

5. Quickly finding the transfer in the back. Once the preliminary conversation has started at the counter, it's on to the next criteria; can my stuff be found relatively quickly? Once again, it was a very short wait....a good sign.

6. Administration of the 4473 and transfer process. The "i"'s need to be dotted, and the "T"'s need to be crossed and verified, hopefully in an efficient manor, in which they were at NFA. The verification process is also a good opportunity to look at the store inventory, and to give a listen to the conversations in the store, and the advice given to customers by the staff (and also the way it is given). All seemed to be good at NFA.

6a. Making sure I was being taken care of. While in the store, I was asked by no less than 3 different people if I was being helped or taken care of. Nothing beats good old fashioned customer service.

7. $25, and tax collected seems very reasonable for a good transfer these days. I still long for the $5 out the door transfers of years past, when yellow sheets used to be yellow, but with other stores in LV charging double (or even more) for a transfer, $25 for a good transfer and customer service is worth the money.

All and all, a great experience, and I will be back to support a good local business.
Thanks!
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